1. Privacy Policy

We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website or services.

We are a UK-based canning business operating under the laws of the United Kingdom. Our registered office is located at 102 Druid St, London SE1 2HQ

For the purpose of the UK Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR), we are the data controller of your information.

2. INFORMATION WE COLLECT

We may collect and process the following data about you:

2.1 Information you provide us

  • Contact information (name, email address, phone number, postal address)
  • Billing and payment details
  • Order information and history
  • Any communications with our team
  • Marketing preferences

2.2 Information we collect automatically

  • Technical information including IP address, browser type and version
  • Information about your visit including page views, navigation paths, and time spent on pages
  • Device information including operating system and device type
  • Cookies and similar technologies (see our Cookie Policy for details)

3. HOW WE USE YOUR INFORMATION

We use your information for the following purposes:

3.1 Contract Performance

  • Processing and fulfilling your orders
  • Managing payments and delivering products
  • Providing customer service

3.2 Legitimate Interests

  • Improving our products and services
  • Ensuring website security and preventing fraud
  • Analyzing website usage to enhance user experience
  • Managing our business operations efficiently

3.3 With Your Consent

  • Sending marketing communications
  • Processing special categories of personal data
  • Using certain cookies (see our Cookie Policy)

3.4 Legal Obligations

  • Complying with legal requirements
  • Tax reporting
  • Responding to legal requests

4. LAWFUL BASIS FOR PROCESSING

Under the UK GDPR, we rely on the following legal bases to process your personal data:

  • Contract: Processing necessary for performing a contract with you
  • Legitimate Interests: Processing necessary for our legitimate interests
  • Consent: Processing based on your specific consent
  • Legal Obligation: Processing necessary to comply with our legal obligations

5. DATA RETENTION

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process the data, and applicable legal requirements.

6. DATA SHARING

We may share your personal information with:

  • Service providers (e.g., payment processors, delivery services)
  • Professional advisers (e.g., lawyers, accountants)
  • Regulatory authorities, government agencies, or law enforcement when required
  • Business partners with your consent

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

7. INTERNATIONAL TRANSFERS

Your personal data may be transferred to, and processed in, countries outside the UK that may not have data protection laws as comprehensive as those in the UK. When we transfer your personal data outside the UK, we ensure a similar degree of protection is afforded to it by implementing at least one of the following safeguards:

  • Transferring data to countries that have been deemed to provide an adequate level of protection by the UK Government
  • Using specific contracts approved by the UK Government (International Data Transfer Agreements or "IDTAs")
  • Implementing appropriate supplementary measures where necessary

8. YOUR RIGHTS

Under UK data protection law, you have the following rights:

  • Right to be informed about how we use your personal data
  • Right to access your personal data
  • Right to rectification of inaccurate data
  • Right to erasure (the "right to be forgotten")
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing
  • Rights related to automated decision making and profiling

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below. We will respond to your request within one month. You will not have to pay a fee to access your personal data or to exercise any of your other rights. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive.

9. DATA SECURITY

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, accessed, altered, or disclosed in an unauthorized way. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

10. COOKIE POLICY

Our website uses cookies and similar technologies to distinguish you from other users. This helps us provide you with a good experience when browsing our website and allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them, see our Cookie Policy.

11. CHILDREN'S PRIVACY

Our website and services are not intended for children under the age of 16, and we do not knowingly collect personal data from children under 16. If you become aware that a child has provided us with personal data without parental consent, please contact us.

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this policy.

We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

13. CONTACT US

If you have any questions about this Privacy Policy or our data practices, please contact us:

Name: Canify Ltd.

Address: 100 Druid St, London SE1 2HQ

Email: hello@canifycanning.com

Phone: 0203-355-3027

14. COMPLAINTS

If you are unhappy with how we have used your personal data, you have the right to complain to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues. Their contact details are:

Information Commissioner's Office

Wycliffe House

Water Lane

Wilmslow

Cheshire SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk

However, we would appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.